Customer Care Head in Rajkot
A Reputed Beauty Salon requires Customer Care Head.
Responsibilities:
- Supervise and manage the customer care team across all branches.
- Ensure prompt, professional, and effective customer support.
- Resolve escalated customer issues in a courteous and timely manner.
- Monitor customer feedback and implement improvements to enhance client satisfaction.
- Develop and enforce customer service policies and procedures.
- Train, motivate, and evaluate team performance regularly.
- Maintain client records and ensure CRM systems are updated.
- Collaborate with salon managers and other departments to align service strategies.
- Prepare and present customer service performance reports to management.
Requirements:
- Proven experience (minimum 2 years) in a customer service leadership role, preferably in the salon, hospitality, or retail industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-first mindset.
- Leadership and team management capabilities.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to handle high-pressure situations calmly and effectively.
- Willingness to work flexible hours if needed.
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Required Education: Any graduate with relevant experience
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Required Experience: Min 2 Years
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No Of Position: 1
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Location: KKV hall
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Customer care Head Salary: Upto 30K
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Industry: Beauty Salon Industry
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Functional Area: Customer care service
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Designation: Customer care Head
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Job Type: Full Time
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Working Hours: 09:30 AM To 08:00 PM
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Lunch Break: 1:30 PM To 2:30 PM
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Working Days: Sunday Monday Tuesday Wednesday Thursday Friday
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Link: https://www.spotinjob.com/vacancy-page/customer-care-head
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Job Opening Status: On Going
Key Skills
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Communication Skills ,Leadership & Team Management,Customer Relationship Management,Problem-Solving & Decision Making,Time Management & Multitasking,Organizational Skills,Empathy & Emotional Intelligence,Tech Savvy
Company Profile
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Company Name: Spot In Job Consultancy
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Profile: Job Consultancy - Recruitment Consultant
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Job Consultancy Contact Number: +917487923934
How to Apply
To apply for this job position please use the form below. or Apply on Whatsapp